Warrant

Plugadget.com offers 1 year warranty for all the products.

If Plugadget products are faulty for non-artificial reasons within one year warranty, customers can send the items back for free repair.

Dis-assemble, misuse, drop, waterlog or any other artificial factors to cause the damage of item are not in the scope of this warranty.

Plugadget will be in charge of all the repair handling fees and non-artificial defective component replacement charges.

General Guidelines

All the Plugadget products are warranted to the original owner for the period of 1 year from the date of arrival against defects in material and workmanship under normal use & service.
Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Plugadget will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect.

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable. Plugadget is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Plugadget is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
• Damage due to accident, misuse, abuse, alterations or vandalism.
• Improper or inadequate maintenance.
• Unauthorized modification or commercial use.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

For more details about the warranty, please refer to our return policy or contact our customer support for further assistance.

 

Return Policy

Plugadget sincerely suggest every respected customer to read the following regulations carefully before purchase:
1.Product returns must be via one of Plugadget's approved shipping methods and return address; our Support Center can provide you with further details.
2.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. 
3. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item.

After this the refund time will depend on the payment method. Please see below for details: 
-PayPal refunds may take up to 48 hours to process and appear in your account. 
  -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

 

DOA (Items Defective on Arrival)

Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.

-The outer packing is broken or out of shape 
1. Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it. 
2. Email us with pictures attached of the received items/package and detailed information to describe the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case. 
3. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

-The outer packing is in a good shape while the item is not working 
1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

Items Missing on Arrival

  1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
    2. After verifying all the required information, we will send you the missing item of the package.

Note: 
1. If the main item is missing, please file a case upon the missing item to the courier company and get a confirmation in a form of a paper proof with stamp on it. 


  1. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing.

Items Wrong on Arrival

If the item you received is completely different from the one you ordered, e.g. different color, different model etc. 
1. Email us with pictures attached of the received items/package and detailed information to describe the issue. 
2. After verifying all the required information, we will send you the correct item on the original order 
3. Alternatively, if the customer is willing to keep the received wrong item, we would happy to provide a 5% compensation of the order amount.

Note: 

  1. There is a possibility that we may require to ship the defective/wrong item back first before sending a new replacement. All the returned defective items are sent back to China for repair since the factory and maintenance points locate there. 
    2. DO contact our customer support for RMA before returning. Plugadget will not be responsible for any returning without notifying us. 
    3. Kindly please contact our customers support for help before raising any dispute or chargeback. We are always here to help and provide solutions.

Return Shipping Fee

The return shipping fee responsibility depends on the usage period of the item. For details: 
1.14 Days Disliked item-Customer (replacement or refund warranty) 
Customers are responsible for returning shipping fee if you want to return the disliked item. After receiving the returning, we will either refund you (shipping fee excluded) or send exchange item, depending upon your requirement. 
2. Dead on arrival-Plugadget (replacement or refund warranty) 
Plugadget will be in charge of the returning shipping fee if it is a DOA item. After receiving the returning, we will either refund you or send exchange item, depending upon your requirement. 
3. Within 1 month-Plugadget (free repair warranty) 
Plugadget will be in charge of the shipping fee in the form of partially coupons and partially refund to your PayPal account. 
4. Within 1 ~ 6 months-Plugadget & customer share (free repair warranty only) 
Items should be returned at customer’s cost for free repair and Plugadget will pay for the shipping fee of sending the repaired item to customer. 
5. Within 6~ 12 months-Customer (free repair warranty only) 
Customers shall cover the returning shipping fee to get the free repair warranty within 1 year warranty period.

Note: 
1. Above mentioned replacement or refund can only be done after we receive the returning items. 
2. All the returning shall be send via the cheapest registered mail. If customers want to send back by fast shipping, customers shall be in charge of the custom tax or duty fee if occurs. 
3. All the artificial factors cause the damage of the item is beyond the warranty. Also please be noted that battery or motherboard is not suitable for the free repair rule. 
4. For items needed to be refunded or replaced, there will be a restocking fee if it is over 2 days upon receipt of goods. Also if there is any scratch or damage happened to the item, we will charge the damage fee.

Return Policy Guidelines

Above policies are applicable only during cases or circumstances occur as mentioned above. For details regarding the warranty for the items you bought on Plugadget, please check the Warranty Information.

Plugadget is not liable in any shape or form if it changes any of the above policies mentioned without any prior notice to their customers.

For more information regarding the return policy, you can contact us via ‘Live Chat’ or you can also write to us on support@Plugadget.com.